Sustainability of the Actions
Metrics for Measurement of Impact
However, they had a unique problem. Their infrastructure was setup to meet the high demand, but they just could not meet the numbers on time. Their timeliness metrics was in the red and the top management was worried.
We started our conversations up, down and across. And we found the problem. It was across.
The departments connected to the process line were failing to communicate important information to one another due to issues with trust, process and accountability.
Through our WBB intervention, we helped uncover these barriers and identify clear action plans of working through them.