OUR WORK IN ACTION
Client Stories
Pharma
Country Head of an American Pharma Company
Organisational Need: Prepare for an international position.
The country head had outgrown his span and scale and the next step was an international movement to sustain the growth trajectory.
Challenge
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Bias against networking & visibility, as a result in international circles he was not known. Even in Group international meetings, the leader preferred to be incognito
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Communication style was information giving & not inspirational. The Leader did not engage using life stories, anecdotes etc.
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Presentations were functional & not engaging
Suggested way ahead
A coach who would be able to balance tangible & intangible components.
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Mindset shift around the need for Networking & Visibility
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Building the Personal Brand
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International Etiquette
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Inspirational communication and presentations
Process
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Depth stakeholder conversations across global offices
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Assessments: 360 degree assessments, personality mapping
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Besides the lead coach, experts from various fields like international etiquette, and image were also invited
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Building the skill & attitude of inspirational communication
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Frequent reviews with the manager in the USA
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Dip stick assessments with the working team in India
Impact
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Before the coaching assignment was completed, an assignment in Asia- Pacific was finalised
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Reporting manager said “I do not know what you all did, I am really surprised with the turnaround
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Post-intervention, the 360 degree assessment showed a remarkable uptick in all boxes
Reason for Success
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Determination of the leader
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Faith of senors
LAW
Corporate Lawyers
Business Need: Work cohesively by aligning at the personal & organisational level.
As the firm had grown exponentially, the promoter wanted to institutionalise a structural change to include 2 senior partners. This would help to consolidate the market position.
The new partnership would be a possibility and a success only if all partners aligned with the bigger picture & worked seamlessly with each other.
Challenge
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The two partners identified were excellent as independent players, however unwilling to collaborate and create bigger client portfolios
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Interpersonal dynamics were so aggressive that all employees across branches in India / Singapore/ Dubai were aware of the animosity
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The owner was sceptical and felt the partnership looked like a failure even before it was formed
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The male exhibited a dictatorial style, ego, and boastfulness, often manifesting strong unconscious gender bias. The lady is emotional, exhibiting low EQ, stuck to the past & unforgiving
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The threshold of trust between them was rock bottom
Suggested way ahead
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Approached the coaching, not from the lens of conflict or interpersonal but leadership
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Seed the coaching process in Emotional Intelligence
Process
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Handle the negativity first, by creating a safe place for non-judgemental pouring of emotions, anger etc.
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Limited assessments around personal parameters like EQ, MBTI, and Conflict followed by repercussions on personal leadership & team
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Joint conversations to build trust & get to the root of discomfort
Impact
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Over nine months, perspectives and paradigms started to shift and the visible impact was being professional and civil
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Personal comfort about the situation
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The new partnership agreement was finally signed in 2021
Reason for Success
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Skill of the lead coach to not get sucked into their personal narratives
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Ability of the coach to share observations in an honest, direct, and caring manner
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Persistence of the owner to stay firm in his belief that the two would shine, once their rough edges are polished
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